FEDERICA BERTONICyber Geopolitics · AI Risk · Strategic Cyber Threat Intelligence
ANALYSIS

Protecting decisions in business processes

AI risk assessment for deepfake fraud and impersonation

A payment request may look credible because it uses a familiar voice, a plausible document, or an existing conversation. The practice examines processes in which impersonation, including AI-assisted impersonation, could turn misleading information into an authorized action, helping organizations align verification with the decision being made and the consequences of an error.

Review processes exposed to AI-assisted fraud
Connections and controls illustrating authorization steps.
Illustrative image.

Where to focus the assessment

The service supports management, finance teams, risk functions, and organizations reviewing payments, bank account changes, urgent requests, or the sharing of sensitive information. Business email compromise, voice cloning, and synthetic video are assessed in the context of the actual process, without assuming that every fraud uses a deepfake or that realistic content is authentic.

Trace the path from information to authorization

The review establishes who can issue a request, which channels are used to recognize that person, and which checks precede execution. Agreed documentation, responsibilities, and procedures help identify points where urgency, apparent authority, or dependence on a single source could weaken verification.

The assessment also considers whether confirmation uses a genuinely independent channel, whether exceptions are recorded, and whether the person receiving a request can pause it and escalate. The aim is to make the authorization process reviewable, including when participants have incomplete information or are under pressure.

Scenarios and deliverables

In an illustrative example, a voice attributed to an executive accompanies an urgent request to change a supplier’s bank details. The scenario explores which confirmations would be required, who could stop the payment, and which records would allow the decision to be reconstructed. Any exercises are defined in the engagement and focus on the actions and responsibilities of the people involved.

Deliverables may include a map of exposed processes, relevant fraud scenarios, a verification matrix, and proposed protocols for confirmation, authorization, and escalation. A final memo separates immediate priorities from questions requiring additional expertise or technical examination.

An explicit scope

The assessment covers the agreed decision processes, documentation, and scenarios. Forensic authentication of a recording, model evaluation, and technical system testing require a specific engagement and appropriate expertise. How a file looks or sounds does not, by itself, establish its provenance or integrity.

How to begin

The initial discussion can focus on the process to be reviewed, the people using it, and any relevant events described in general terms. The proposal defines materials, participants, and deliverables; internal procedures and confidential documents are shared only after appropriate arrangements and authorizations have been agreed.

ILLUSTRATIVE DELIVERABLE

Illustrative process review: a request to change bank details

This illustrative facsimile is neither a real case nor an incident report. It examines a fictional request to change a supplier’s bank details, accompanied by pressure to act quickly. The example follows the passage from communication to authorization, including situations in which a familiar voice or convincing message makes a request credible, without assuming that either is authentic or is a deepfake.

Illustrative deliverable template
Process stepFacsimile questionResult to document
RequestWho requests the change, and which commercial relationship does it concern?The connection between the request, contact, and proposed change.
Independent confirmationDoes verification use a trusted, previously known contact rather than the one received?The outcome, channel used, and person completing the check.
Authorization and escalationWho can approve the change or pause it when confirmation is missing?The decision, accountable owner, and any explained exception.

The review would examine whether each step leaves an intelligible record and whether urgency can alter the expected authority. This helps the process owner identify where further examination is required. The reusable example illustrates a decision-control review matrix that must be adapted to the procedures and responsibilities agreed for the engagement.

Download the illustrative CSV template

Background on independent confirmation: FBI — Business Email Compromise.

Other ways to work with the practice

View all services →

You stay in control

Your preferences

The site does not include advertising, browsing analytics, or profiling. You can choose whether to remember your accessibility settings for subsequent pages and visits.

Technical functions

Always necessary

Once you make a choice, the browser stores it for 6 months so it can be respected without displaying the notice on every page. This record contains no personal identifiers and is not sent to the site.

Stores text size, contrast, link underlining, and reduced motion settings on your device. Settings are not sent to the Data Controller or to third parties. Without this option, you can adjust them on the current page.

These settings expire when your choice expires: no later than 6 months. If you reject or disable this option, saved settings are deleted; active settings remain available on the current page.

This choice does not authorize future tools or services. For full details, including any technical security tools used by the hosting provider, read the cookie and preferences policy.